Ordering & Payment

Online Orders

We ask that you review your order carefully prior to submission, as it cannot be modified once submitted.

Order Confirmation

Upon completion of your order, we will send a confirmation to the email address you provided during checkout.

Order Status

You can check the status of your order at any time by logging into your account and selecting ORDER HISTORY. You may also call 1-888-942-4536 from 7 a.m. - midnight EST, seven days a week, or email us at support@bhldn.com.

Credit Cards

We accept the following methods of payment: Visa, MasterCard, American Express, and Discover.

When using a card connected to a checking account, you may see a pre-authorization for your order amount on your account balance. This will go away once the purchase is processed. The full amount for purchased in-stock items is charged to your credit card when they ship. If an item is on backorder, you will see a pre-authorization charge at time of order, but this will drop off and you will be charged the full amount for backordered items when they ship.

Gift Cards

BHLDN gift cards are available for purchase in stores and online. Your BHLDN gift card will be accepted at BHLDN shops only, and cannot be used at Anthropologie stores. BHLDN stores can accept Anthropologie gift cards at all locations.


You may select Afterpay as your form of payment at checkout on orders of $1-$2000. Customers are required to make their first payment at the time of purchase. Three remaining installment payments are deducted automatically from your selected payment method every two weeks.

Afterpay is only available to customers with a US shipping and billing address. Register with Afterpay and provide payment details (they accept Visa or Mastercard). Learn more about Afterpay here.

Sales Tax

We are required to collect sales tax in all US states. Additionally, we are required to collect tax in Puerto Rico and Australia.

Price Adjustments

If you have purchased items that are now on sale, we will gladly offer you a one–time price adjustment on full-price purchases only. Please contact us with an original sales receipt within 14 days of original sales purchase.

For online or phone orders, contact us. Please note that price adjustments for online and phone orders cannot be made in stores, and price adjustments are not applicable to shipping charges.

For store purchases, visit your local store. Please note that price adjustments for store purchases cannot be made over the phone.

Telephone Orders

Your personal information is always safe with us online. However, if you are still not comfortable making a purchase on our website, you may contact us via phone at 1.888.942.4536. from 7 a.m. - midnight EST.

Payment Issues

If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order. For further assistance, please contact us.

California Proposition 65
Some of our products such as phone accessories, electrical cords, upholstered furniture, tableware, tabletop, holiday/party decor, vinyl, wallets, handbags, luggage, tools, fire pits, planters, terrariums, clutches, totes, jewelry, clothing and accessories may be made of materials containing chemicals identified on the California Prop 65 list of chemicals. In accordance with Proposition 65, we issue the following warning to our California customers "Warning: These products contain one or more chemical known to the state of California to cause cancer and birth defects or other reproductive harm."

International Orders - Duties, Taxes & Carrier Fees

Duties, taxes and carrier brokerage fees are determined by the customs agency and postal carrier within the destination country.

Although charges are not always incurred, assessment of these fees will be based on the value of the order and the tax–free threshold, if it exists, for goods imported into the destination country. Payment of them is the responsibility of the recipient, and they will be collected at the time of delivery. Please note that orders shipped in multiple packages may be subject to additional carrier brokerage fees, as determined by your postal carrier. These fees are nonrefundable.

If you wish to return merchandise, you may be eligible to receive a refund of duty and taxes from your local customs office if you make a return by mail or to a US store.

More information can be obtained by contacting your local customs office, tax agency or postal carrier.

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